The Outage Communications solution is designed to simplify and enhance your internal and external outage communications plan through automation to increase efficiency and effectiveness for utility operations and customer support. Built on the Esri ArcGIS Enterprise platform, the DyAN dashboard aggregates and supplies current state of operating network and crew locations in one place. It can quickly communicate information from a variety of systems to you and your customers and display customers out, the estimated time to restore and time spent on outages within a municipal boundary with no manual input or preparation on either part. Information from your systems is dynamically and interactively displayed within the dashboard’s map window, widgets or information panes according to your desired internal manager or external customer view requirements.
Real-time outage communication dashboards for your utility can provide benefits across the organization. Key capabilities and business benefits include:
Optimized Response
Having a readily accessible, real-time interactive dashboard view of your outage enables immediate coordinated response, monitoring of the entire outage event from start to finish and streamlined communications to internal management and external stakeholders.
Elevated Customer Satisfaction
Reduce complaints and increase approval rating by providing timely and continuous customer outage communication with an automated, dynamically updating dashboard that can be embedded on your website and linked within customer emails or social media updates.
Business Transformation / Regulatory Transparency
In addition to displaying outage information in real-time, the outage communications solution can provide historical outage playback with pause, rewind and fast forward for retrospect process improvement and regulatory reference.
Compatible Operational Systems
Data Receptors in DyAN provide the capability to integrate data from a variety of systems for enhanced outage communications.
The following systems can be used to drive your outage communications dashboard:
- Outage Management Systems
- SCADA Historian
- Mobile Workforce Management
- Advanced Distribution Management Systems
- Demand Response Management
- Advance Metering Infrastructure / Meter Data Management