Since UDC’s founding, utility data management has been at the heart of our business, forming the cornerstone of our company and providing the foundation to build our other services upon. Our long history roots our services in field data collection and GIS data implementation and its accompanying maintenance, verification, and enrichment. UDC core staff members trace their professional origins to the GIS data conversion industry and continue to support these data-centric aspects of our services today.
Utility and Infrastructure Data Expertise
The experience and GIS literacy of our GIS specialists is unparalleled in the industry. The ability to easily interpret data source documents with varying nomenclature allows our specialists to move seamlessly between clients and workstreams and adapt to changing project scopes as needed. As a result, we can quickly mobilize our staff according to work volume or technician availability without placing any strain on our clients or projects.
Additionally, our GIS specialists have strong Esri ArcGIS desktop and data analytical skills as well as extensive experience working with asset management systems, including Maximo and SAP.
Certifications
Our GIS specialists grasp the ‘big picture’ of how data is interrelated between projects, meaning that we understand how updates to the GIS in one project will impact the flow of data to other workstreams and lines of business. To achieve this level of understanding of the GIS as an interconnected model, UDC specialists undergo extensive in-house GIS utility training as part of what we call ‘UDC University’. Team members receive certifications in core competencies once the expected levels of performance are met.
Flexible Business Process Support
There are several benefits provided by our tailorable service options with the top two being scalability for deadline performance and process improvement.
Scalable Project Teams
Our flexible approach to business process support enables us to reliably meet and maintain the needs of your data projects on time and with unmatched quality. UDC can address individual project needs through collaborating with UDC India, a wholly owned subsidiary of UDC and the Industry’s only fully US managed offshore delivery component.
We design our team around your utility and, whether onsite or remote, we consistently deliver a high standard of work by operating under a single project management office (PMO). Communication with our client is performed through an onshore protocol to ensure a seamless client experience regardless of location and time zone.
Workflow Solutions
Because UDC has a well-rounded understanding of the daily challenges with managing asset data from the utility perspective in addition to understanding the data itself, we are not limited to only providing data maintenance support. If needed, our team can be leveraged to solution your data workflows and business processes, develop tools, and perform data cleansing activities for improved asset management.
Elevate Your Data
Using an integration-minded focus, we help our partners manage their data holistically throughout each stage of the work order project lifecycle, according to their specific requirements. We demonstrate how maximizing opportunities for data improvement can extend and sustain the value of technology investments that rely on your data, which helps you achieve data traceability, verification, and completeness throughout your entire organization.
Our enterprise level of understanding the value of data for utilities supports you in reaching your data enterprise goals, empowering your organization to move forward onto advanced initiatives with elevated data accuracy, latency standards, and enrichment.
UDC Quality Control Standards
Our work quality is a direct result of our people, our customized tools, and our long-standing processes and approach for tracking, training, and documentation. As a keystone to providing high-quality data, we internally track the productivity and performance of our GIS specialists, holding our staff accountable to UDC’s high standards regardless of the project or client.
UDC has and continues to successfully apply this proven method on numerous data projects. We have the ability to tailor our quality control communication mechanisms to the focuses of our clients and their specific reporting needs.
The key values of our Data Maintenance Service include:
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Gain a Dedicated Team
Extend your data workforce with an agile team devoted to providing supplemental support where and when you need it; alleviate the stress of managing data resource changes.
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Ensure Data Currency
Drive high-value company initiatives with reliable, accurate data; provide downstream lines of business with up-to-date data for safer and more efficient operations.
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Refocus Internal Resources
Let your internal staff tackle the more complex business initiatives, while we take care of the day-in-day-out routine work.
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Keep a Pulse on Work Order Status
Mobilize internal staff to respond to emergency upticks without missing a beat in daily mapping work; leverage UDC GIS Specialists for work order posting spikes as needed.
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Leverage Industry Professionals
Enhance your team with trusted GIS Specialists that know your data and utility business processes to help manage the interconnectivity of your assets and downstream systems.